Privacy Policy – Cat Pal Cat Sitting Services

Cat Pal (“Company,” “We,” “Us,” or “Our”) respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, and safeguard your information when you use our cat sitting and related services.

1. Information We Collect

We may collect the following types of information:

• Personal Information: Name, address, phone number, email, and emergency contacts.

• Pet Information: Cat’s name, age, health conditions, veterinary details, feeding instructions, behavioural notes.

• Payment Information: Billing address and payment details (processed securely through third-party providers; we do not store full credit card numbers).

• Home Access Information: Keys, security codes, and instructions necessary for providing services.

• Communications: Emails, text messages, or other correspondence between you and us.

2. How We Use Your Information

Your information is used only to:

• Provide agreed-upon cat sitting and pet care services.

• Communicate with you regarding bookings, updates, and emergencies.

• Process payments and manage your account.

• Improve our services and customer experience.

• Comply with legal obligations.

3. How We Protect Your Information

• Keys, codes, and personal information are stored securely and accessed only by authorized staff.

• We use appropriate physical, electronic, and administrative safeguards to protect against unauthorized access, alteration, or disclosure of your information.

4. Sharing of Information

We do not sell or rent your personal information. We may share limited information only in the following situations:

• With veterinarians or emergency contacts in the event of a pet emergency.

• With trusted service providers (e.g., payment processors) who perform essential business functions.

• When required by law, regulation, or court order.

5. Photos and Updates

• With your consent, we may send photos or videos of your cat(s) as part of our updates.

• We will never share images publicly (e.g., on social media or promotional materials) without your explicit permission.

6. Data Retention

We retain personal and pet information only as long as necessary to provide services and comply with legal or accounting requirements. You may request deletion of your data at any time, subject to applicable laws.

7. Your Rights

You have the right to:

• Request access to the information we hold about you.

• Request correction or deletion of your information.

• Withdraw consent for us to use or store your data (subject to service limitations).

8. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on our website with an updated effective date.

9. Contact Us

If you have any questions about this Privacy Policy or how your information is handled, please contact us:
mackaygreig@hotmail.com
07412267773